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Kyle Peppers

Context Is Everything

Design Leader
Strategist
Creative Catalyst

What I bring to your context

Experience strategy and service design, with an unreasonable fondness for operational puzzles.

I took healthcare executives to prison to teach them about kindness. Kindness became the company's first strategic pillar. Client work under NDA
I used a world-class jazz ensemble to teach Googlers how to manage. 250 Google executives committed to new leadership practices, with 30- and 60-day check-ins. Leadership retreat
I built an assessment model out of Cosmo quizzes. 85% participation across 36 client delivery teams. DI SoundCheck → I fought the CEO to protect the customer experience, and won. 73% of members accessed the new in-app service in its first six weeks. WW Chat →

This site is about mutual connection. You're likely here with a strategic need. I'm here because I'm looking for the right, dare I say “dream,” next step. Hopefully, your needs and my skills match.

After you've poked around a bit, if you feel like we might align, please reach out. If not, thanks for stopping by, and I hope you find the right person. There are a lot of amazing people out there; you should consider hiring one of them.

The Context I'm Looking For

The Team

That merry band of misfits. The team that:

  • doesn't make any sense on paper
  • runs on different perspectives
  • shows up whole and unabashed
  • you turn to when it's messy

The team you rely on to figure out what's next.

The Role

Supporting a design team through:

  • mentorship
  • untying messy knots
  • ferocious advocacy
  • unlikely partnerships
  • strategic wayfinding

In other words, leadership.

The Company

An organization that believes in:

  • real people, not “users”
  • thoughtful experiences
  • uncomfortable transparency
  • trust
  • not being evil*

*+73 points if you're making the world a better place.

About

My Greatest Lessons

ITERATIONS: DESIGN OPS LEAD | SERVICE DESIGNER | DESIGN STRATEGIST | EXPERIENCE DESIGNER

  • Leading teams for 9 years taught me how much more can be achieved by helping others shine and learn.
  • Studying human-centered design taught me “Who?” is always the first question, followed immediately by “Why?”
  • Managing programs and operations for eight years taught me to lead through collaboration.
  • Launching an HIV prevention program taught me how to design life-changing services.
  • Producing events for eight years taught me to design experiences with data and behavioral insights.
  • Facilitating and teaching for 15 years taught me to value reciprocal learning and engagement.

To read about how this work, and all my previous iterations, has shaped my evolving perspective:

Download a Copy of My Resume

Additional Project Partners

Project partner logos

You have an amazing ability to make everyone in the room feel heard.

— Beth R., WW Regional Manager

Let's Chat

I'm very likely pretty excited to read your message. Keep an eye out for my response in the next day or two.

kjpeppers@gmail.com